Welcome to the new improved Amnesty shop. We hope you enjoy browsing and find items of interest to you. If you are unsure how to navigate the site we hope that the following notes will help you, particularly the Frequently Asked Questions [FAQs] section, which will take you through the basics.
HOW TO SHOP
1) Finding Products
The easiest way to find a product, particularly if you already have our paper catalogue, is to use the Search facility top-right. In this box you can insert the product description, the code or any other clue. You will then either be shown a specific product or all the products which share the features you input. Alternatively you can look for a product by clicking the Product Category menu along the top. When you are in a product category there are two ways of viewing the products. The system defaults to a 2 column “grid” layout where you can view basic information on a number of products but you can click to view in “list” mode where you can also see the product descriptions. When you are in a product category and would like to find out more about a product just click on the photograph to go to a page all about that product. And when you are there you can click on the product photograph to see a larger image.
2) Browsing
If you want to browse the site you can look through the product categories as described above. Alternatively you can use the Search box by looking for product names or codes. If you are interested in a product but want to consider alternatives you can click on “Add to Compare” (this sits just under the ''ADD TO CART'' icon. The item will then be copied to a Compare Products section on the left side and at any point you can click Compare Items to view all the products you have selected.
3) Buying Products
Once you have found a product you are interested in buying you can put it into your shopping trolley by clicking "ADD TO CART". Once you've started adding items to your shopping trolley you will see a running total of the quantity and value of the items you have selected in ''MY CART'' in the left hand column. At any point you can click on ''MY CART'' to see a listing of everything in your trolley.
4) Paying
When you've finished shopping, you need to click on “CHECKOUT” which is the icon just below ''MY CART''. If you have already registered with us you should fill in your password and you will then be shown your details for you to confirm. If you are a new customer we would encourage you to register. Once you have done this the only information you will be asked to re-submit each time is your credit card details, which for security reasons we do not hold on the site. You can also view your past and pending orders, and change your delivery address and other personal details. Alternatively you can continue to place your order as a Guest. Please note that we cannot deliver to post box addresses.
If you have logged in, then you leave the site with items in your shopping cart, they will remain in your cart until you return to the site. This means that if for some reason your browsing is interrupted, you will not have to start your order again. This facility is not available if you are shopping as a "guest"; ie you have not registered with us
5) Checking Your Order Status
When you have successfully completed and submitted your order it will be immediately sent to our fulfilment house. You will receive an automated e-mail confirming that this has happened. UK customers should then allow 7-10 working days for delivery, and overseas customers 28 days. To get up-to-date information on the status of your order you can either email our customer services team or telephone them (Monday to Friday, 9am to 8pm) on +44 (0)1709 888333.
6) Privacy Policy
Once you have placed an order, or signed up for the newsletter, your contact details will be held by Amnesty International UK Shop & Amnesty International UK Section. As well as needing to hold this information to process your order, we would also like to keep you informed about Amnesty’s offers, campaigns, events and other activities. If at any time you prefer not to receive this type of communication please email Bev or call 01709 888333. Amnesty International UK Shop news and Amnesty Action emails always have an unsubscribe option.
Please see further information in the FAQs section below which should answer some of your other queries, but if you are still uncertain, please see the help section following for who to contact for assistance.
Thank you for shopping on-line with us!
HELP
If you're having any general problems with ordering from the Amnesty shopping site, please see the contact page for details of the correct person to contact. Remember that you can phone your order to us if you get stuck at any point.
Customer Services 01709 888333 or email
Our customer service team will be happy to deal with your order enquiries between 9am and 8pm [UK time] Monday to Friday. Please include your full name and address when contacting the team by e-mail.
OTHER WAYS OF PLACING AN ORDER
Telephone orders 01709 888333
Credit and debit card orders can be made by phone between 9am and 8pm on weekdays and 9am to 4pm Saturday and Sunday. Please complete the Order Form BEFORE calling so you have all the necessary order details to hand.
Mail orders
Click here to download an order form in Adobe Acrobat format, then print and complete the credit or debit card details, or send a cheque or postal order to:
Amnesty Trading
PO Box 61,
Goldthorpe Industrial Estate,
ROTHERHAM
S63 9YG
Please note that we can only accept sterling cheques drawn on a UK bank account, or a sterling postal order. Please do not send cheques in foreign currencies as your order will not be processed.
Overseas Orders
We can only accept orders from overseas customers if you can supply a UK delivery address. Please therefore complete the order form by putting the UK delivery address in the "Delivery Address If Different" section and your own address (the registered credit card holder address) in the "Customer Details" section. Please add your country to the end of the address (in the County field).
FAQs [Frequently Asked Questions]
- Q: How do I navigate around the site and find a product?
- A: There are several ways to find specific products - try the ''SEARCH'' facility, or go to the relevant product category using the menu at the top. The ''MY CART'' section on the right shows the quantity and value of the items in your shopping trolley. The ''SEARCH'' facility is perfect if you have the printed catalogue in front of you and know the exact name, or product code, of the items you want.
- Q: How do I add a product to ''MY CART'' (basket)?
- A: When you click on a product category (or sub-category) you will be presented with a list of all the items in that category. At this stage you can add an item to your cart by clicking on the ''ADD TO CART'' link, but if you want more information before you make up your mind, you can click on the item which then leads you to a full page dedicated to the item in question, with more information, sizes, weights and other information as appropriate.
- Q: How do I find a product from the paper catalogue?
- A: The 'SEARCH'' facility is perfect if you have the printed catalogue in front of you and know the exact name, or product code, of the items you want.
- Q: What happens if part of my order is unavailable?
- A: We closely monitor sales so that we can re-order popular items so that they never run out. Our warehouse then updates the web shop several times a day with their stock figures which means that you should always be notified if something is out-of-stock. This would normally be for one of two reasons. Some of our gift items come from fair trade or organic farming projects overseas; this can mean long lead-times and so it is sometimes not possible to place extra orders in time for Christmas. And the majority of web customers place their orders late in the year so items can then quickly run out; we encourage all customers to order as quickly as they can to avoid disappointment. If something is unavailable we suggest you order an alternative; in the rare situation that we are expecting further supplies we will give you the option to receive an e-mail to advise you that the item is now available. If for any reason our warehouse discovers that an item you ordered is not available they will arrange an immediate refund to your credit or debit card.
- Q: Is my order secure?
- A: All of your transactions at the Amnesty Trading Online Shop are secure. Our secure server encrypts all of your personal information (including name, address, credit card number) so that it cannot be read as the information travels over the Internet. When you enter this information it is captured on a page that uses the Secure Socket Layer (SSL) protocol by default. So rest assured, your order is safe with us.
- Q: How can I leave comments about this website?
- A: We welcome any comments, good and bad, to help us improve the site in the future. Please use the ''FEEDBACK" box on the right of the page.
DELIVERY AND POSTAGE
Goods should arrive within 7-10 working days of your order.
Please be aware that delays may occur in the run-up to Christmas. Help us to help you by placing your orders as soon as possible.
LAST DATE FOR GUARANTEED PRE-CHRISTMAS DELIVERY IS 16TH DECEMBER.
We are unable to deliver to PO boxes.
Our larger parcels are sent by a service which requires a signature on receipt, so please consider putting an alternative delivery address (your work address, for example) if you are unlikely to be at home to receive the parcel. If the delivery company tries to deliver but no-one is in, they will leave a card asking you to call either to re-arrange delivery, or to have your parcel diverted to a local post office for you to collect. There may be a small charge for having your parcel sent to your post office.
Postage:
There are two flat rates for postage:
£3.95 for Standard delivery
£12.00 for Express delivery (not available for orders by post).
If you place your express delivery order before 12 noon Mon-Fri we will deliver by the end of the next working day to any UK mainland address.
OUR GUARANTEE
If you are in any way dissatisfied with the goods you receive simply return them within 14 days for a full refund. Please follow the instructions on the delivery note which is sent with your order. You will then be supplied with our returns freepost address and will be issued with a returns authorisation number so that you return your goods - this ensures that returns are dealt with swiftly and correctly. For Hygiene reasons earrings and underwear can only be returned if they are faulty.